Cancellation, Rescheduling & Refund Policy
Effective Date: October 27, 2026
TJR Consulting Services values our clients’ time and is committed to providing high-quality training, consulting, and technology services. This policy outlines the terms for cancellations, rescheduling, and refunds for scheduled services.
1. Client Cancellations
Clients may cancel scheduled training sessions, consulting appointments, or other services by providing written notice via email.
- More than 7 calendar days before the scheduled service: No cancellation fee will apply. Any prepaid fees will be refunded, less any nonrefundable expenses or third-party charges disclosed at the time of booking.
- Cancellations made less than 7 calendar days before the scheduled service: A cancellation fee of up to 50% of the scheduled service fee may apply.
- Same-day cancellations or failure to attend: Up to 100% of the scheduled service fee may be charged.
Any applicable cancellation fees will be communicated before payment or booking confirmation.
2. Rescheduling
TJR Consulting Services understands that schedules change. Clients may request to reschedule a session at no additional charge when at least 48 hours’ notice is provided, subject to availability.
Requests made with less than 48 hours’ notice may be subject to a rescheduling fee. Repeated rescheduling may require a new booking or payment arrangement.
3. Group Training and Corporate Engagements
For corporate training, group sessions, customized workshops, and multi-day engagements, cancellation terms may differ based on the scope of work, preparation time, materials, and scheduling commitments.
The cancellation terms specified in the signed proposal, service agreement, or statement of work will take precedence over this general policy.
4. Customized Services and Materials
Fees for completed consulting work, delivered training, customized course development, and work already performed are nonrefundable.
Nonrecoverable expenses, including approved travel costs, purchased materials, software licenses, and third-party services, may also be deducted from any eligible refund.
5. Cancellations by TJR Consulting Services
If TJR Consulting Services must cancel a scheduled session, clients may choose to reschedule at no additional charge or receive a refund for the canceled portion of any prepaid services that have not been delivered.
6. Late Arrivals and No-Shows
Clients are expected to arrive on time and be prepared for scheduled services. Sessions may still end at the originally scheduled time when a client arrives late.
Failure to attend without notice may be treated as a same-day cancellation and subject to the applicable fee.
7. Refund Processing
Approved refunds will be processed to the original payment method, where possible, within 10 business days. Actual posting times may vary by the payment provider.
8. Contact Information
To cancel or reschedule a service, please contact:
TJR Consulting Services
Email: traines@tjrconsultingsvc.com
Website: https://tjrconsultingsvc.com/
By booking or purchasing services, clients acknowledge and agree to the terms of this policy.
TJR Consulting Services reserves the right to update this policy as needed. The policy in effect at the time of booking will generally apply, unless otherwise agreed in writing.